Support
How can we help?
Find quick links, common answers, and a simple way to contact the Mana team.
Quick Resources
View Sample Report
Preview how Mana organizes hormone results, context, and next-step discussion prompts.
How It Works
Walk through the at-home testing process from kit request to results.
Understanding Your Biomarkers
Review the hormone groups included in the Mana male fertility panel.
Privacy & Security
Learn how personal information and results are handled with care.
Frequently Asked Questions
Browse by category for answers about ordering, collecting your sample, results, billing, and privacy.
Ordering and Shipping
What is included in the Mana testing kit?+
Your kit includes the collection materials, clear instructions, return packaging, and the items needed to send your sample to the lab.
How long does shipping take?+
Shipping timing can vary by location. Once your kit ships, you will receive tracking details with the latest delivery estimate.
How can I track my order?+
Use the tracking link in your order confirmation email. When the patient portal is available, kit status may also appear there.
Can I change or cancel my order?+
If your order has not yet shipped, contact support as soon as possible and we will review what can be changed.
What should I do if my kit arrives damaged or incomplete?+
Do not use a damaged or incomplete kit. Contact support with your order details so we can help with a replacement.
Does the kit expire?+
Yes. Collection materials may have expiration dates. Check the kit packaging and use the kit before the listed date.
Taking the Test
How do I collect my sample?+
Follow the printed kit instructions step by step. The collection process is designed to be completed at home.
Do I need to fast before taking the test?+
Follow the instructions included with your kit. If fasting or timing guidance applies, it will be listed there.
Is there a specific time of day when I should collect my sample?+
Some hormones can vary during the day. Use the timing guidance provided with your kit for the most consistent sample.
Can medications or supplements affect my results?+
Some medications or supplements may influence hormone levels. Discuss questions about your medications with a clinician.
What happens if I make a mistake during collection?+
If you think something went wrong, pause and contact support before returning the sample so we can help you decide what to do next.
How long do I have to return my sample?+
Return your sample as soon as possible after collection using the instructions and packaging provided.
How do I know if my sample was received by the lab?+
You may receive tracking or status updates as your sample moves through the return and lab process.
Results
How long does it take to receive my results?+
Timing may vary after the lab receives your sample. You will be notified when your results are ready.
What biomarkers are included in my test?+
Mana focuses on hormones related to male fertility, including markers connected to sperm production, testosterone health, and hormonal influencers.
How will I know when my results are ready?+
You will receive a notification when your report is available.
What does an abnormal result mean?+
An out-of-range or unexpected result is not a diagnosis. It can be useful context to discuss with a healthcare provider.
Are my results a medical diagnosis?+
No. Mana reports are informational and should not replace professional medical evaluation, diagnosis, or treatment.
Should I discuss my results with a healthcare provider?+
Yes, especially if you have symptoms, fertility concerns, or questions about what your results may mean for your health.
Can I download or print my report?+
The report experience is intended to make results easy to review and share. Download or print options may be available in the report or portal experience.
Can I view a sample report before purchasing?+
Yes. You can view the sample report from the Quick Resources section on this page.
Patient Portal
How do I create my patient portal account?+
When portal access is available, you will receive instructions for creating your account.
How do I log in to the patient portal?+
Use the portal link and the credentials associated with your Mana account.
What should I do if I forget my password?+
Use the password reset option on the portal login page.
Where can I find my test results?+
Results will be available in the report or portal experience once they are ready.
Can I access the patient portal from my phone?+
The portal is intended to be accessible from modern mobile and desktop browsers.
How do I update my personal information?+
Use the account settings area when available, or contact support for help.
Can I see the status of my kit in the portal?+
Kit status may be available in the portal as the experience expands.
Can I view results from more than one test?+
The portal is intended to support your Mana testing history when multiple reports are available.
Can I share my report with my doctor?+
Yes. Mana reports are designed to support more informed conversations with a clinician.
What should I do if my results are not appearing?+
Confirm you are using the correct account, then contact support if the issue continues.
How long will my results remain available?+
Result availability may depend on account and retention policies. More details will be provided in the portal experience.
How is my health information protected?+
Mana is designed with privacy and security in mind, using controlled access and careful handling of health-related information.
Billing and Payments
What payment methods do you accept?+
Available payment methods will be shown at checkout.
Can I use HSA or FSA funds?+
Eligibility may depend on your plan. Check with your HSA or FSA administrator before purchasing.
Do you accept insurance?+
Mana is not currently presented as an insurance-billed service on this site.
Where can I find my receipt?+
Receipts are typically sent to the email used during purchase.
What is your refund or replacement policy?+
If there is an issue with your order or kit, contact support and we will review the next best step.
Privacy and Security
Is my personal information kept private?+
Mana treats personal information with care and limits access to appropriate use cases.
Is the patient portal secure?+
The portal experience is intended to use secure account access and privacy-conscious handling of health information.
Who has access to my results?+
Access is limited to you and authorized parties involved in providing the testing and reporting experience.
Will my information be shared or sold?+
Mana should not sell personal health information. Privacy details should be reviewed in the posted privacy policy when available.
How can I request deletion of my account or information?+
Contact support with your request and the team will guide you through the available options.
Contact Us
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